Return & Refund Policy

At RexoshopBD, we value our customers and strive to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy is designed to ensure a fair and convenient process.

Return Policy

Product Condition

• Products must be unused, unworn, and returned in their original packaging with all tags and labels attached.
• Products that are damaged, used, washed, or altered by the customer are not eligible for return.

Return Timeframe

• Return requests must be submitted within 3 days of receiving your order.

Non-Returnable Items

The following items cannot be returned:

• Innerwear
• Cosmetics
• Perfumes
• Clearance or sale items

Return Process

1. Contact our customer support within 3 days of receiving your order.
2. Provide your order number and the reason for the return.
3. Our support team will review your request and guide you through the return process.

Refund Policy

Refund Eligibility

You are eligible for a refund if:

• You received the wrong product.
• The product arrived damaged or defective.
• The ordered product becomes unavailable after your order has been confirmed.

Refund Process

• Once we receive and inspect the returned product, your refund will be processed within 7–10 working days.
• Refunds will be issued through your original payment method whenever possible, including bKash, Nagad, Rocket, bank transfer, or card.
• For Cash on Delivery (COD) orders, refunds will be sent via mobile banking or bank transfer.

Delivery Charges

• If the return is due to our mistake (such as an incorrect or defective product), RexoshopBD will bear the delivery charges.
• If the return is due to a change of mind, delivery charges are non-refundable, and the customer is responsible for the return shipping cost.

Exchange Policy

• Products may be exchanged for a different size or color, subject to availability.
• Exchange requests must meet the same eligibility conditions as our return policy.